How to Change Your Name on Your Chase Card

You can change the name on your Chase credit card by calling Chase customer service, using the Chase mobile app, or visiting a Chase branch in person. The fastest route is usually the phone call — you'll reach someone who can process the change immediately and confirm your new card will arrive within 7 to 10 business days. Chase does not charge a fee for a name change.

The name change applies to your account and all cards linked to it. If you have multiple cards on the same account, they will all be reissued with your new name. You'll need to provide identification that matches the name you're changing to, and Chase will verify your identity before processing the request.

Key Takeaways

  • Call Chase at the number on the back of your card to request a name change; the process takes a few minutes and costs nothing.
  • You can also request a name change through the Chase mobile app under Account Settings, or by visiting a branch with a government-issued ID that shows your new name.
  • Chase will reissue all cards on your account with the new name and send them to your address on file within 7 to 10 business days.
  • Your account number and credit history remain the same — only the cardholder name on the physical card and statements changes.
  • If you've recently married, divorced, or legally changed your name, have your new legal documents ready when you call.

Calling Chase Customer Service to Change Your Name

The phone number for Chase customer service is on the back of your card. When you call, tell the representative you want to change the name on your account. They will ask you to verify your identity by providing your Social Security number, date of birth, and possibly the last four digits of your card or a recent transaction amount.

Once verified, the representative will ask you to spell out your new name and confirm your mailing address. They will tell you that new cards will arrive in 7 to 10 business days. Ask them to note on your account that you've requested a name change so that if you call back before the cards arrive, the next representative will know what's happening.

If you have a joint account or authorized user cards, the representative will clarify whose name is changing. Only the cardholder whose name you specify will have their card reissued.

Changing Your Name Through the Chase Mobile App

Open the Chase mobile app and log in to your account. Tap the profile icon or menu button, then look for "Account Settings" or "Profile Settings." Some versions of the app label this as "Personal Information" or "Account Information."

Select the option to edit your name or personal details. You will be asked to enter your new name and confirm your identity. Chase may send a verification code to your phone or email. Once you've verified, the app will confirm that your request has been submitted and your new cards will arrive within 7 to 10 business days.

If you don't see a name change option in the app, this feature may not be available on your device or account type. In that case, call customer service or visit a branch.

Changing Your Name at a Chase Branch

Visit any Chase branch with a government-issued ID that shows your new legal name — a driver's license, passport, or state ID card. Bring your current Chase card if you have it. Tell the branch representative you want to change the name on your account.

The representative will verify your identity using your ID and may ask security questions. They will submit the request on the spot and give you a confirmation number. New cards will be mailed to your address on file within 7 to 10 business days. Ask the representative for a receipt or written confirmation of the request.

What Happens to Your Account During a Name Change

Your account number does not change. Your credit history, balance, interest rate, and all account terms stay exactly the same. The only things that change are the name printed on your physical card and the name that appears on your monthly statements and account correspondence.

If you have automatic payments set up using your old card number, they will continue to work after your new card arrives. You do not need to update your autopay arrangements. However, if any merchant or service has your card information on file and checks the name on the card against the name on your account, you may need to update that information after your new card arrives.

Timeline for Receiving Your New Card

Chase typically sends replacement cards within 7 to 10 business days of your request. Business days do not include weekends or federal holidays. If you don't receive your card within 10 business days, call customer service and provide your confirmation number.

Your old card will stop working once your new card is activated. Chase usually activates the new card automatically when it arrives, but you can also call the number on the back of the new card to activate it yourself. Some cardholders choose to activate the new card right away to avoid any gap in service.

Name Changes After Marriage, Divorce, or Legal Name Change

If you've recently married and taken your spouse's last name, divorced and reverted to a previous name, or legally changed your name through a court order, you can request the change at any time. You do not have to wait for any specific period.

Have your legal documentation ready — a marriage certificate, divorce decree, or court order for a legal name change. You don't need to mail these documents to Chase, but having them available when you call or visit a branch will speed up the process. The representative may ask you to describe the document or confirm details from it.

If your name change is very recent and your ID hasn't been updated yet, call customer service and explain the situation. They may be able to process the request based on your legal documents even if your ID still shows your old name.

Frequently Asked Questions

Will changing my name affect my credit score?

No. Your credit score is tied to your Social Security number and account number, not your name. Changing the name on your card does not affect your credit history or score. Your payment history, balances, and account age all remain attached to your account.

Do I have to pay a fee to change my name on my Chase card?

No. Chase does not charge a fee for name changes. The new card is issued at no cost to you.

What if I have multiple Chase cards on different accounts?

Each account is separate. You will need to request a name change for each account individually. Call customer service and specify which account you want to change, or visit a branch with your cards and ask them to process all of them at once.

Can I change my name online without calling or visiting a branch?

The Chase mobile app allows name changes on some accounts. If that option is not available in your app, you will need to call customer service or visit a branch. There is no way to request a name change through the Chase website — you must use the app, phone, or in-person visit.

What if my new card arrives and the name is still spelled wrong?

Call customer service immediately with your confirmation number from the original request. Explain the error and request another replacement card. Chase will reissue the card at no charge and send it within 7 to 10 business days.