Your Chase account number is on your physical card, your monthly statement, and in the Chase mobile app or website

The fastest way is to look at the front of your card itself. Your account number is the 16-digit number printed on the card face, usually in the center or lower section. If you don't have the card in front of you, you can find the same number in three other places: your most recent paper statement, your Chase online account, or the Chase mobile app.

Each of these sources shows the complete number. You'll need this number if you're calling Chase customer service, setting up automatic payments, or verifying your account with a merchant. Knowing where to find it quickly saves time when you're on the phone or filling out a form.

Key Takeaways

  • Your 16-digit account number appears on the front of your physical card, printed in the center or lower area.
  • Paper statements show your account number near the top of the first page, usually labeled as "Account Number" or "Card Number."
  • The Chase mobile app and Chase.com both display your account number in your account details or card information section.
  • You may also see a shorter version of your number (last four digits) on receipts and statements for privacy reasons.

Finding the number on your physical card

Pick up your Chase credit card and look at the front. The 16-digit number printed horizontally across the card face is your account number. This is the primary identifier for your account. The number is embossed (raised) on most cards, making it readable by older card readers and payment terminals.

If your card is damaged, expired, or you've lost it, you can still retrieve the number through other methods. But the card itself is the quickest reference if you have it nearby.

Locating it on your monthly statement

Open your most recent Chase credit card statement—either the paper version mailed to you or the PDF version from your online account. Look at the top of the first page. Your account number is usually listed in the upper left or upper right corner, labeled as "Account Number" or sometimes "Card Number."

The statement also shows your statement period, balance, and payment due date in the same area. If you receive statements by mail, you can find this information on any statement from the past year. Digital statements are stored in your Chase online account and can be retrieved anytime.

Accessing it through Chase.com

Log into your Chase account at Chase.com using your username and password. Once you're signed in, click on the credit card account you need information for. Your account number will appear in the account details section, usually labeled "Account Number" or "Card Number."

The website also shows your current balance, available credit, recent transactions, and payment options in the same area. If you have multiple Chase credit cards, make sure you're viewing the correct account before copying the number.

Finding it in the Chase mobile app

Open the Chase mobile app and sign in with your username and password. Tap on the credit card account you need. Your account number appears in the account details or card information section, usually near the top of the screen.

The app displays the full 16-digit number, though some versions may show only the last four digits by default for security. If you see only the last four digits, look for a "Show" or "Reveal" button to display the complete number. The app also lets you set up alerts, make payments, and view your statement without leaving the app.

Why you need your account number and when to use it

Your account number is the unique identifier for your Chase credit card account. You'll need it when calling Chase customer service, setting up automatic bill pay, disputing a transaction, or verifying your identity with a merchant or service provider. Some customer service representatives will ask for it before discussing your account.

Keep in mind that your account number is different from your routing number (used for bank transfers) or your CVV security code (the three-digit number on the back of the card). When someone asks for your "account number," they mean the 16-digit number on the front of the card, not these other numbers.

Protecting your account number

Your account number is sensitive information. Don't share it with anyone unless you initiated the contact or you're certain you're dealing with Chase directly. Legitimate Chase representatives will never ask for your full account number via email or unsolicited phone calls.

When you need to provide it over the phone, make sure you're calling the number on the back of your card or the official Chase website, not a number from an email or text message. If you're unsure whether a caller is really from Chase, hang up and call the number on your statement or card to verify.

Frequently Asked Questions

Is my account number the same as my card number?

Yes. The 16-digit number on the front of your card is both your card number and your account number. They're the same thing. If you get a replacement card due to loss or damage, the number on the new card will be different.

What if I can't remember my Chase login?

Go to Chase.com and click "Forgot username or password?" You'll be asked to verify your identity using your Social Security number, date of birth, or other information. Once verified, you can reset your login credentials and access your account number.

Can I see my account number on my receipt?

Most receipts show only the last four digits of your account number for security reasons. If you need the full number, use your card, statement, or online account instead of a receipt.

What should I do if I think my account number was compromised?

Contact Chase immediately using the number on the back of your card. They can review your account for unauthorized activity and issue you a new card with a new account number if needed. You can also report fraud through your Chase online account.

Does my account number change if I get a new card?

Yes. When Chase sends you a replacement card—whether due to expiration, loss, or damage—the new card will have a different 16-digit number. Your old account number becomes inactive once the new card is activated.